Practice responsible gaming at dq99
Stay safe while having fun — dq99 is committed to keeping your gaming experience controlled and secure.
Our responsibility and commitment
dq99 is for adults aged 21 and above only. We follow strict age verification measures to ensure that no underage person can use the platform.
Gaming at dq99 is a form of entertainment — not a source of income. Responsible gaming means setting your own budget, keeping to time limits, and seeking help right away if you recognise a problem. We believe every player's safety is our highest priority.
Remember: There is always a risk of loss in gambling. Never bet with borrowed money or money needed for everyday living. Set a fixed limit for each session and do not exceed it.
dq99 always wants every member to enjoy their favourite games — from cricket betting to slots, virtual casino to Monster Plinko — with full awareness. Following responsible gaming principles keeps gaming a fun leisure activity.
Our platform offers multiple protection tools to help you manage your own gaming. From setting deposit limits to taking a temporary break or a full self-exclusion — all types of support are available with us.
Safe environment
With SSL encryption and fair play assurance, dq99 keeps every one of your sessions secure.
Our protection tools
Set deposit limits
You can set your own limit on how much you deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies when increasing a limit.
Set session time limits
Decide in advance how long you will play in each session. When the set time is up, our system will alert you. Take long breaks and get some rest.
Time-out (temporary break)
If you feel you need a break for a while, you can take a time-out from 24 hours up to 30 days. During this time your account will be temporarily inactive.
Self-exclusion
If you feel gaming is having a negative impact on your life, apply for self-exclusion. Once it takes effect, your account will be completely closed for the specified period.
Age verification
Every user's age is verified at registration. No one under 21 can register. We make no compromises when it comes to protecting minors.
24/7 support
Our Bengali-language live chat support is always ready for any issue. Do not hesitate to talk about a gaming problem — we help without judgment.
Recognise the signs of problematic gaming
Assess yourself regularly. If any of the following keep appearing in your behaviour, it is time to seek support. Early action is the most effective.
Responsible gaming means keeping not only yourself in mind, but also your family and loved ones. If someone in your family feels your gaming habits are getting out of control, listen to them carefully.
- Whether you are betting more to recover money you have lost (a "chasing losses" mindset).
- Whether you are playing beyond your budget or borrowing money from family or friends.
- Whether you are spending more time gaming instead of giving time to work, studies, or family.
- Whether you feel restless, irritable, or stressed when you are unable to play.
- Whether you are lying to family or friends about how much you are gaming or how much you have lost.
- Wanting to stop but being unable to — this is the most urgent warning sign.
- Whether you are spending money meant for living expenses (rent, food, bills) on betting.
Take action — protect yourself
Set a budget
Set aside a fixed budget each month for entertainment. Never allocate more than that amount for playing.
Set limits
Set deposit and time limits from your account settings. This will automatically help you stay within your limits.
Take breaks
Take regular breaks instead of playing for long stretches at a time. Use the time-out feature to pause for a few days.
Seek help
If you cannot control yourself, choose self-exclusion and contact our support team.
Important: The minimum deposit at dq99 is ৳100. We recommend not spending more than 10% of your monthly entertainment budget in a single session. Playing with smaller amounts keeps gaming enjoyable.
Self-exclusion policy
Self-exclusion is a feature that lets you close your account at your own decision. You can apply for exclusion for 6 months, 1 year, or permanently.
During the exclusion period you will not be able to log in, make any deposits, or receive any promotional messages. The exclusion cannot be cancelled before the period ends.
To apply for self-exclusion, contact our 24/7 live chat or email us at [email protected].
Protection of minors
We firmly believe that no one under the age of 21 should use an online gaming platform in any way. If there are children or teenagers in your home, take the following steps:
- Do not share your account password with anyone.
- Log out immediately when a gaming session ends.
- Use parental control software on your device.
- Keep password saving turned off in your browser.
If you suspect that a minor has been using your account, notify our support team immediately.
Stay aware of gaming realities
The outcome of every game is completely random (controlled by a Random Number Generator). Previous results do not affect future results. The idea that "I must win this time" is a myth.
In gambling, the likelihood of loss over the long term is higher for every player. Always play only with money whose loss will have no impact on your daily life.
Gaming is entertainment. Never treat it as an alternative source of income, a way to solve everyday problems, or a means of escaping stress.
dq99's safety commitment
dq99 is a safe and reliable platform. We use SSL encryption to keep all your information and transactions secure. Our games are regularly verified to ensure fair play.
Our responsible gaming policy is not merely a formality — it is at the heart of our business philosophy. We believe that happy and protected players build the best community over the long term.
Our support team is always ready to assist with all financial matters, including fast withdrawals via bKash, Nagad, and Rocket.
Need help? We are here
Contact us
If you feel that gaming is causing a problem, or if you want to learn about the protection tools available, contact our Bengali-language support team. We are always ready to help with empathy.
Remember: A gaming problem is nothing to be ashamed of. It is a health issue and, with the right support, it can be resolved. Take action today without delay.
If your family or friends feel that you need support, they can also contact us. We handle everything with full confidentiality.
Responsible gaming FAQ
Enjoy safely — start today
Enjoy all games on dq99 responsibly. Use our protection tools and stay with us for any questions.