Your Privacy is Our Highest Priority
This policy provides complete transparency about how your personal information is collected, stored, and kept secure on the dq99 platform.
Table of Contents
Introduction and Applicability
dq99 is a trusted online gaming and betting platform. We fully respect the privacy of our users. This privacy policy applies to the dq99 website (https://dq99.lat) and all associated services.
Through this policy we want to make clear what types of information we collect when you use our platform, the purposes for which that information is used, and how it is kept secure. By using our services you consent to the terms of this privacy policy.
dq99 is designed specifically for users in Bangladesh. We follow the data protection standards applicable in Bangladesh and are committed to ensuring the highest level of privacy for users' personal information.
This policy has been prepared in Bengali and forms a legally binding part of your relationship with our platform. Please read the entire policy carefully.
Information Collection
dq99 collects two types of information: information you provide voluntarily and information collected automatically while you use the platform.
2.1 Directly Collected Information
When you register or use our services, the following information may be collected:
- Full name, username, and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address and country
- Financial transaction information (related to bKash, Nagad, Rocket, and bank transfers)
- Account preferences and preferred language of communication
2.2 Automatically Collected Information
The following technical information is recorded automatically when you visit our platform:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and pages visited
- Game session history and betting activity
- Login and logout times and dates
- Cookies and session data (details in section 6)
2.3 Information Received from Third Parties
In some cases we may receive information about you through identity verification agencies or payment processing companies. This information is used solely to ensure the security of your account and the validity of financial transactions.
Purpose of Information Use
Information collected by dq99 is used for the specific purposes listed below. We never use your information outside of these purposes.
3.1 Account Management and Identity Verification
Information is used to create and manage your account, confirm your identity, and where necessary carry out age verification (21+ confirmation).
3.2 Financial Transaction Processing
Financial information is used to complete deposit and withdrawal transactions, prevent fraud, and ensure the security of transactions. Necessary information is shared with relevant payment partners for transactions made via bKash, Nagad, Rocket, and bank transfer.
3.3 Customer Service
Our 24/7 live chat support team may use account information to resolve your issues quickly. This information is used solely for the purpose of resolving your issue.
3.4 Platform Improvement and Personalization
We analyze usage patterns to further improve your experience. This allows us to suggest games, offers, and content suited to your preferences.
3.5 Promotional Communications
With your consent we may send emails or messages about bonus offers, new games, and special promotions. You may request to stop receiving these communications at any time.
Information Storage and Security
dq99 takes the highest standard of technical and organizational measures to ensure the security of your personal information.
4.1 Encryption and Technical Security
- All data is transmitted using SSL (Secure Socket Layer) encryption
- Stored data is secured using industry-standard encryption methods
- Regular security audits and process reviews are conducted
- Unauthorized access is prevented through access control systems
- Two-factor authentication is available
4.2 Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be retained for as long as legally required for legal obligations, dispute resolution, or fraud prevention.
4.3 Response to Data Breaches
In the event of an unexpected data breach we will take prompt necessary action and notify affected users as quickly as possible.
dq99's security infrastructure is built on the principles of fair play and transparent transactions. We never misuse your information or sell it to unauthorized third parties.
Sharing Information with Third Parties
dq99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:
5.1 Payment Partners
Necessary information is shared with bKash, Nagad, Rocket, and approved banks to complete financial transactions. These payment partners follow their own privacy policies and may not use your information for any other purpose.
5.2 Legal Obligations
We may be required to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Such disclosure will be made only when legally required and to the minimum extent necessary.
5.3 Technology Service Providers
Technology service providers that operate our platform (such as hosting companies and cybersecurity firms) may access limited information. All such providers operate under strict confidentiality agreements.
5.4 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process limited technical data through their own platforms. They do not have access to your identity or financial information.
Cookies and Tracking
The dq99 website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security verification, and remember language preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings. This includes display preferences, previous game history, and data related to personalized experience.
6.3 Analytics Cookies
These cookies are used to understand platform usage patterns and collect anonymous analytics data for service improvement. This information is stored in aggregated form and does not identify any specific individual.
You can manage non-essential cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.
User Rights
You have the following rights regarding your personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information. This request can be made through our support team.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete you may request a correction. Once you provide us with the correct information we will update it as soon as possible.
7.3 Right to Delete Information
In certain circumstances you have the right to request deletion of your personal information. However, due to legal obligations we are required to retain certain information for a specified period.
7.4 Right to Object to Processing
You have the right to object to promotional communications or certain types of data processing. We will take action as quickly as possible after receiving such a request.
7.5 Right to Data Portability
You have the right to request your data in a structured, machine-readable format.
To exercise any of the above rights, contact our support team via live chat or send an email to [email protected]. We will respond to your request as quickly as possible.
Protection of Minors
dq99 services are for users aged 21 and above only. We place the highest importance on the protection of minors.
We complete an age verification process at registration. If a user is found to be under the age of 21 their account will be closed immediately and the relevant information will be deleted on a regular basis.
We do not knowingly collect or store information from any minor. If a parent or guardian believes their minor child has registered on our platform please contact us immediately.
International Data Transfers
To operate our platform, some data may be stored or processed on servers located outside Bangladesh. For such data transfers we ensure that:
- Adequate data protection measures are in place in the destination country
- Necessary contractual safeguards for data transfers are in place
- The standards described in this privacy policy apply throughout
- Unnecessary international data transfers are avoided
Policy Changes
dq99 reserves the right to change or update this privacy policy at any time. For significant changes we will notify you in the following ways:
- By publishing a notice on the website
- Through a notification when you log in to your account
- By sending a message to your registered email address
Continuing to use the platform after any changes means you have agreed to the updated policy. We will always keep the latest version of the policy published on this page.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Live Chat: Through our 24/7 Bengali live chat support available on our website
- Email: [email protected]
We treat all privacy-related requests or complaints as a priority and do our best to resolve them as quickly as possible.
Your trust and confidence mean a great deal to us. dq99 is committed to handling your information with transparency and responsibility at all times.
Have questions about data protection?
Our 24/7 support team is always ready to answer any questions you may have.