dq99 Terms and Conditions

Important Notice: By accessing this website (https://dq99.lat) and using all its services, you are considered to have fully accepted all the terms and conditions listed below. If you do not agree with these terms, please refrain from using this platform. These terms apply only to individuals aged 21 or older.

1 General Provisions

dq99 is an online gaming and betting platform providing services to users in Bangladesh. These terms and conditions ("Terms") apply to the use of the dq99 platform and all services under it.

1.1 Definitions

• "Platform" refers to the dq99 website, applications, and all related services.
• "User" or "You" refers to any person who has registered on this platform or is using its services.
• "We" or "dq99" refers to the organization operating this platform.
• "Account" refers to your personal account registered on the platform.

1.2 Effectiveness of Terms

These terms are effective from the date of publication. dq99 reserves the right to amend these terms at any time. If you continue using the platform after amended terms are published, you will be considered to have automatically accepted the updated terms.

1.3 Applicable Law

These terms shall be governed by the relevant laws and regulations. In the event of any dispute, both parties will first attempt to resolve it through discussion.

2 Eligibility and Account Registration

2.1 Age Requirement

All services of dq99 are intended solely for individuals aged 21 or older. Opening an account for minors is strictly prohibited. dq99 reserves the right to restrict account privileges until age verification is completed.

2.2 Registration Conditions

At the time of registration, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and complete information.
• You must not have any existing account on this platform.
• You must fully accept these terms and conditions.
• You must not reside in an area where online gaming is completely prohibited.

2.3 One Account per User

Each user may hold only one account. If multiple accounts belonging to the same person are found, dq99 reserves the right to immediately close all accounts and cancel any collected bonuses.

2.4 Verification of Information

dq99 may at any time request verification of your identity, age, and payment information. Withdrawals and certain services may be temporarily suspended until verification is completed.

3 Account Security

Ensuring the security of your account is your own responsibility. Follow the guidelines below for security:

• Keep your username and password completely confidential and do not share them with any third party.
• Use a strong password and change it regularly.
• If you suspect any unauthorized access to your account, notify our support team immediately.
• Always log out to end your session after logging in from a public device or network.

dq99 will not be held responsible for any loss resulting from unauthorized access to your account if you have not taken appropriate security measures.

4 Bonuses and Promotions

4.1 Welcome Bonus

dq99 offers new members a 200% welcome bonus on the first deposit up to a maximum of ৳10,000. Bonus example: deposit ৳1,000 and receive ৳2,000 in bonus, giving you a total balance of ৳3,000. A 10x wagering requirement must be completed before the bonus can be withdrawn.

4.2 Bonus Terms

• Each bonus offer has its own specific terms and validity period.
• A bonus applies only once per eligible account.
• Bonus funds cannot be withdrawn without completing the wagering requirement.
• dq99 reserves the right to withdraw or modify any bonus at any time.
• If evidence of bonus abuse is found, the bonus will be cancelled.
• Attempting to claim bonuses using multiple accounts is strictly prohibited.

4.3 VIP Program

The dq99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback benefit at each tier is as follows:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

Advancement to a VIP tier is determined based on gaming activity and participation. Cashback is credited to each eligible account on a weekly basis.

5 Deposits and Withdrawals

5.1 Supported Payment Methods

Transactions on dq99 are currently supported through the following payment methods: bKash, Nagad, Rocket, and bank transfer.

5.2 Limits and Timing

• Minimum Deposit: ৳100 (per method)
• Minimum Withdrawal: ৳1,000
• Withdrawal Time: 10–45 minutes (typically)

5.3 Withdrawal Conditions

Withdrawals can only be made through the same payment method used for the deposit. Withdrawals to third-party accounts are not permitted. Where required, dq99 will process withdrawals after additional identity verification is completed.

5.4 Transaction Cancellation

Deposit transactions cannot be cancelled after processing. If any error occurs with a payment, notify the support team promptly. dq99 will not be held responsible for any financial loss caused by user error.

6 Gaming Rules

6.1 Fair Play Guarantee

dq99 is committed to ensuring fair play. Our platform uses SSL encryption and secure technology to keep all game outcomes impartial. Each game is independently operated and its results are not influenced by any external factor.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are displayed in the game interface. dq99 reserves the right to change betting limits in certain circumstances.

6.3 Bet Cancellation

If any game or bet remains incomplete due to a technical error, the amount wagered will be refunded or settled after verifying the result. dq99 reserves the right to cancel any winnings arising from a faulty game session.

6.4 Special Provisions for Cricket Betting

For cricket betting, wagers can be placed on various leagues including BPL, IPL, T20 World Cup, and ICC tournaments. If a match is abandoned or suspended, bets will be settled according to the established rules.

7 Prohibited Activities

The following activities are strictly prohibited on the dq99 platform:

• Using the platform for money laundering or illegal financial transactions.
• Playing games using bots, automated software, or artificial means.
• Attempting to hack the platform's systems or exploiting security vulnerabilities.
• Opening an account with false information or concealing your identity.
• Attempting to claim bonus benefits by creating multiple accounts.
• Gaining unauthorized access to another user's account.
• Deliberately disrupting the operations of the platform.
• Placing bets or managing accounts on behalf of a third party.

If evidence of involvement in any of the above activities is found, the account will be immediately closed, all bonuses and winnings will be cancelled, and legal action will be taken if necessary.

8 Limitation of Liability

8.1 Service Availability

dq99 makes efforts to keep the platform running at all times. However, temporary disruptions may occur due to maintenance, technical issues, or other reasons. dq99 will not be held liable for any loss resulting from such disruptions.

8.2 Liability for Financial Loss

dq99 accepts no liability for financial loss caused by technical errors, network issues, or other external factors. Gaming is a risk-based activity and all users participate at their own risk.

8.3 Third-Party Content

Third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, etc.) operate games on the dq99 platform. The respective provider is responsible for the quality and operation of those games.

9 Account Closure and Suspension

9.1 Closure by User

You may close your account at any time by contacting our support team. Before closing your account, please withdraw any eligible funds remaining in your balance.

9.2 Closure or Suspension by dq99

dq99 may suspend or permanently close an account under the following circumstances:

• Violation of the terms and conditions or involvement in prohibited activities.
• Failure to complete required identity verification.
• Displaying signs of gambling addiction and submitting a self-exclusion request.
• An account that has been inactive for an extended period.
• Failure to meet legal or regulatory requirements.

10 Privacy

dq99 is firmly committed to protecting your personal information. All information you provide is kept secure through SSL encryption. We do not sell or share your information with any third party, except where required by law.

To learn about our detailed policies on data collection, use, and protection, please read our Privacy Policy page.

11 Responsible Gaming

dq99 believes in responsible gaming. We encourage all users to play within their limits and for entertainment purposes. The following features are available on our platform:

• The option to set deposit limits.
• The option to temporarily suspend yourself from the platform (cooling-off period).
• The option for permanent self-exclusion.

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support immediately or read detailed information on our Responsible Gaming page.

This platform is intended solely for adults aged 21 and above.

12 Terms Changes

dq99 reserves the right to partially or fully modify these terms and conditions at any time. If any significant changes are made, we will endeavor to notify users via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered as your automatic acceptance of the revised terms and conditions. It is therefore recommended that you check this page regularly.

13 Contact

If you have any questions or concerns regarding these terms and conditions, please contact us through the following:

• 24/7 Live Chat: Through the platform's live chat option (in Bengali)
• Email: [email protected]

Our support team provides service in Bengali and is dedicated to resolving any issues promptly.